Privacy Policy

I gather the names and contact information of my customers. Also, I'd like to ask you any feedback, comments, or questions that I receive from you during any service-related communication or activities, including meetings, phone calls, documents, and emails. I may also collect your IP address and track your actions when you visit my website.

Explaw Privacy Statement

This Privacy Statement was published in January 2024.

Explaw is firmly committed to protecting your privacy and respecting your rights. In compliance with the EU General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016, this privacy statement outlines the reasons why and when I collect personal information, how I use it, the circumstances under which I may share it with others, and the measures I take to keep it safe. 

This Privacy Statement applies to all customer contract activities and marketing practices. 

I collect personal data when you sign up to use our services and interact with me in person, through correspondence, by phone, by social media, or through my website.

Why do I collect and use personal data?

I collect personal data to provide you with customer service, and I also collect data about suppliers. I can use your information to inform you about marketing my products, services, events, and activities. However, this communication is subscription-based and requires your consent. Also, I'll be able to send you information about products and services you bought from me, and I'll respond to any web forms you have completed on my website. I'll follow up on customer support requests, emails, or phone calls and provide confirmation, invoices, reminders, and similar services. If there are any disruptions to my services, I'll let you know, and I can contact you to conduct surveys about your thoughts on my services.

My legal basis for collecting personal data.

I collect personal information to fulfil my obligations under agreements.

What type of personal data is collected?

I collect personal data when you sign up to use our services and interact with me in person, through correspondence, phone, social media, or through my website—related communication or activities, including meetings, phone calls, documents, and emails. I may also collect your IP address and track your actions when you visit my website.

It's important to note that Explaw does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.

How long do I keep your data?

I'm just keeping your personal information for as long as necessary to fulfil the original purpose for which it was collected. I also consider the need to respond to any questions or resolve any issues that may arise, comply with legal requirements and attend to any legal claims or complaints. Also, I'm just keeping your information for safeguarding purposes. 

This means I may keep your data for a reasonable period after your last interaction. When the personal information is no longer needed, I will delete it securely. 

I may also process data for internal statistical purposes and analysis. 

Your rights to your data.

Please keep in mind the following regarding your data rights:

• You have the right to ask for a copy of the personal data that Explaw holds about you.
• You have the right to ask Explaw to correct your data if it is inaccurate or outdated.
• You have the right to ask Explaw to delete your data if it is no longer necessary for them to keep it.
• You can withdraw your consent to personal data processing at any time.
• You have the right to ask Explaw to provide you with your data and, if possible, to transfer this data directly to another data controller in a portable format if the processing is based on consent or contract.
• You have the right to ask for a restriction on further data processing if there is a dispute regarding the accuracy or processing of your data.
• You have the right to object to personal data processing if it is based on legitimate interest and direct marketing.
• If you have any questions about your Privacy Rights, please get in touch with me through the "Contact" form on my website.

The use of cookies.

So, as you know, this website may use cookies. Cookies are small files stored on your computer or mobile device when you visit a website. They help the website work more efficiently and provide important business and marketing information to the website owners. Cookies also collect personal data such as your browser type and operating system, referring page, path through the site, domain of ISP, etc. This information is used to understand how visitors use the website and to improve your browsing experience. Cookies and similar technologies are also used to detect and prevent security threats and abuse. However, please remember that cookies alone do not personally identify you.

Do I share your data with anyone?

I want to ensure your personal information is safe with me. I do not share, sell, lease, or exchange your information with any third-party entities without your consent, except in the following cases:

1. Third-party service providers working on my behalf:

In certain situations, I may need to share your information with another dog walker who has agreed to help me provide services to you on my behalf. Please don't worry- any third-party service provider I work with will have to follow the same privacy and security standards I follow.

        2. If required by law:

In certain situations, I may be legally required to disclose your personal information. For example, if I need to comply with a judicial proceeding, court order, or legal process, I may need to let you know your information. However, I will take all reasonable steps to protect your privacy. 

Changes to this Privacy Statement.

Please keep in mind the following information regarding my Privacy Statement. I reserve the right to modify this statement anytime, and the latest version will always be available on my website. Please check this statement periodically to ensure you are comfortable with any changes.

Suppose I make any significant changes that significantly affect my privacy practices. In that case, I'll inform you via email or by posting a notice on my website before the change takes effect.

Please feel free to file a complaint if you are dissatisfied with how I have processed your data. You can contact Tracy McSeveney using the "Contact" form on my website in the first instance. 

If you are still dissatisfied, please get in touch with the Information Commissioner's Office (ICO) at ico.org.uk, located at Rubis House, 15 Friarn Street, Bridgwater TA6 3LH.

If you wish to obtain information about the data I hold about you, please provide me with your full name, dog's name, and email address for easy reference.